Om MCDST: Microsoft Certified Desktop Suppo
If you're seeking MCDST certification, here's the book you need toprepare for Exam 70-271, Supporting Users and Troubleshooting aMicrosoft XP Operating System, and Exam 70-272, SupportingUsers and Troubleshooting Desktop Applications on a MicrosoftWindows XP Operating System. This revised and updated DeluxeEdition features over 200 pages of new content-including the verylatest updates to the exams as well as case studies-and providescomplete instruction to meet the exacting requirements of eachexam. Prepare for your certification and career with thistwo-in-one, value-packed guide. Inside you'll find:Practical information on how to analyze problems and providesupport to end usersHundreds of challenging review questionsBonus CD loaded with exam prep software, four bonus exams,Sybex test engine, and 300 electronic flashcardsAuthoritative coverage of all exam objectives,including:Exam 70-271Installing a Windows Desktop Operating SystemManaging and Troubleshooting Access to ResourcesConfiguring and Troubleshooting Hardware Devices andDriversConfiguring and Troubleshooting the Desktop and UserEnvironmentsTroubleshooting Network Protocols and ServicesExam 70- 272Configuring and Troubleshooting ApplicationsResolving Issues Related to UsabilityResolving Issues Related to Application CustomizationConfiguring and Troubleshooting Connectivity forApplicationsConfiguring Application SecuritySYBEX TEST ENGINE: Test your knowledge with advancedtesting software. Includes all chapter review questions plus bonusexams.ELECTRONIC FLASHCARDS: Reinforce your understanding withflashcards that can run on your PC, Pocket PC, or Palm device.Also on the CD you'll find the entire book in searchable andprintable PDF. Study anywhere, any time, and approach the exam withconfidence.Visit www.sybex.com for all of your Microsoft certificationneedsNote: CD-ROM/DVD and other supplementary materials arenot included as part of eBook file.