Complaints and Grievances in Psychothera

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What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today. Drawing on her cons…

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    Om Complaints and Grievances in Psychothera

    What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today. Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action. Illustrated by case examples, the handbook covers all aspects of complaints and grievance management: * competence * contract * confidentiality * mistakes or malpractice * principles for dealing with complaints * investigation * adjudication * sanctions * outcomes * appeals It includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.

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    Detaljer

    Format
    E-Bok
    Kopisperre
    Teknisk DRM
    Filformat
    PDF
    Utgivelsesår
    1998
    Forlag
    Taylor and Francis
    Språk
    Engelsk
    ISBN
    9780203018132
    Sider
    208

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