Meeting Customer Needs

Meeting Customer Needs
Nettpris
Nettpris
319,- 319,-
Førpris 399,- Spar 80,-
Førpris 399,- Spar 80,-
E-Bok
Format E-Bok
Kopisperre Teknisk DRM
Filformat ePUB
Utgivelsesår 2012
Forlag Taylor and Francis
Språk Engelsk
ISBN 9781136378331
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E-Bok Nedlastbar Engelsk
E-Bok Nedlastbar Engelsk

Om Meeting Customer Needs

This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.


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