The Zappos Experience: 5 Principles to I

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Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership success
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    Om The Zappos Experience: 5 Principles to I

    Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership success

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    Detaljer

    Format
    Innbundet
    Utgivelsesår
    2011
    Forlag
    McGraw-Hill Education - Europe
    Språk
    Engelsk
    ISBN
    9780071749589
    Sider
    320

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