Customer Service Management Training 101

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Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to …

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    Om Customer Service Management Training 101

    Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting o Time management o Team development o Conflict resolution o Providing feedback o Monitoring performance o Conducting meetings o Managing challenges o Listening o Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, oreal worldo practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.

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    Detaljer

    Format
    E-Bok
    Kopisperre
    Teknisk DRM
    Filformat
    PDF
    Utgivelsesår
    2011
    Forlag
    AMACOM
    Språk
    Engelsk
    ISBN
    9780814417164
    Sider
    224

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