Young Change Makers

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Hong Kong Airlines has grown gradually from being a regional airline to a global airline after a decade of development. The key to its speedy growth in the highly competitive aviation sector is its power in service innovation as well as its unique a…

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    Om Young Change Makers

    Hong Kong Airlines has grown gradually from being a regional airline to a global airline after a decade of development. The key to its speedy growth in the highly competitive aviation sector is its power in service innovation as well as its unique and energetic service culture.This book tries to extract, via lessons from this young airline, the power of sincerity, power of passion, power of innovation, power of learning, power of action, power of flexibility, power of a team, power of communication, power of happiness, power of endeavor, and power of commitment, on which an iceberg model of Hong Kong Airlines' energetic service is formulated to analyze the airline's power of service innovation and energetic service culture from the dimensions of service behavior, service management, and service values.

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    Detaljer

    Format
    E-Bok
    Kopisperre
    Teknisk DRM
    Filformat
    PDF
    Utgivelsesår
    2017
    Forlag
    Enrich Professional Publishing
    Språk
    Engelsk
    ISBN
    9781623201715
    Sider
    280

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