Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz WayJoseph, PhD MichelliInnbundetEngelskLegg i handlekurvNettlager
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph, PhD MichelliInnbundetEngelskLegg i handlekurvNettlager
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph, PhD MichelliInnbundetEngelskLegg i handlekurvNettlager
The Starbucks Experience: 5 Principles for Turning Ordinary Into ExtraordinaryJoseph, PhD MichelliInnbundetEngelskLegg i handlekurvNettlager
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and BelongingJoseph, PhD MichelliInnbundetEngelskLegg i handlekurvNettlager
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your PeopleJoseph, PhD MichelliInnbundetEngelskLegg i handlekurvNettlager
