This book is a collection of key principles that should be used to "deliver" difficult and unrealistic projects. These principles are independent of the chosen project management methodology - they remain complementary to them and help to successfully complete even those projects that seem unrealistic: in terms of time, scope, finances and other aspects.  These holistic rules cover broad aspects from management, negotiation, psychology and business. It’s full of real life examples of various international projects which were both successful or failed. The book shows that beyond certifications, methodologies, and manuals, project management professionals need to learn how to face crisis situations, changing scopes and toxic work environments and then successfully deliver a project.  What You Will LearnHolistic view on project lifecycle from sales to deliveryWhat is really important for customers in IT projectsKey aspects of proactive attitudes needed for successful project delivery Who This Book is ForProject Managers, Team Leaders, Unit Managers, IT managers, IT directors, CIOs