How do I manage an aggressive child positively when I have twenty other children who need my attention? How can I develop a good relationship with a child I seem to dislike? How do I maintain a positive working relationship with the parents of a disturbed and disturbing child? Written in a jargon-free, readable style, with many real life examples, this book is a must-have resource for playworkers seeking to enhance their skills as a whole. It highlights how the way we think about children's behaviour colours the way we react to it. It offers playworkers a different way of understanding many ordinary childhood behaviours such as lying, stealing and bullying, and gives practical advice not only on management but on how practitioners can identify, trust and develop their own skills.