The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint™ presentations and electronic copies of all supporting material featured in the book.

Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:

• create fantastic customer service to meet your specific needs

• raise the bar for service excellence

• become a more effective and efficient facilitator

• ensure training is on target and gets results

“This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.”

Fred S. Anton, Chief Executive Officer, Warner Bros. Publications

Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.