Preface Notes on the Contributors PART 1: PERSPECTIVES The Context; P.Young Issues; S.Harrison PART II: CRISIS, EMERGENCY AND DISASTER Television News; C.Ferguson The National Crisis; P.Whitbread The Local News; J.Jefferson The Local Crisis; J.Jefferson Communicating in an International Emergency; T.Hardie-Forsyth Civil Emergencies and the Media; M.Granatt PART III: THE HILLSBOROUGH DISASTER A Newspaper at the Heart of the Hillsborough Tragedy ; A.Green A Tale of Two Cities: Liverpool; P.Marley A Tale of Two Cities: Sheffield; S.Harrison The Management of the Organisation in Crisis; P.Hayes PART IV: LEARNING THE LESSONS Training and Rehearsal; P.Whitbread Media Liaison: Lessons from the Front Line; S.Harrison Postscript; S.Harrison Appendix 1: The Emergency Planning College Appendix 2: The Central Office of Information Network References Further Reading Index