Kidnap-for-ransom negotiator Scott Walker describes how to navigate stressful, unpredictable situations, sharing evidence-based techniques and thrilling stories from his career that show how anyone can make good decisions and thrive in times of crisis. In the Eye of the Storm is a practical guide to navigating high-pressure situations, dealing with stress, change and crises. Key to this is the connection between our thoughts, feelings (emotions) and behaviours. Walker provides a step-by-step plan to help readers master these three elements and achieve success even during the most challenging of circumstances. Using his 'Think-Feel-Act' model, readers will be equipped with the tools to help them rise to any challenge.