This text shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in total quality management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance and its impact on financial results. A variety of performance measures are covered, including benchmarking, which is a key measure of competitiveness. Case studies of leading companies from Europe, the US and the Far East are included.