Client experiences, professional practices, managerial control
This book examines the services in and around the public domain, analysing a number of socio-cultural changes relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT.
Client experiences, professional practices, managerial control
This book examines the services in and around the public domain, analysing a number of socio-cultural changes relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT.