The Handbook of Customer Satisfaction and Loyalty MeasurementJim Alexander, Nigel HillInnbundetEngelskLegg i handlekurvNettlager
The Handbook of Customer Satisfaction and Loyalty MeasurementJim Alexander, Nigel HillPocketEngelskLegg i handlekurvNettlager
How to Measure Customer SatisfactionJohn Brierley, Nigel HillInnbundetEngelskLegg i handlekurvNettlager