In 'Key Issues in the New Knowledge Management,' Firestone and McElroy, the architects of the New Knowledge Management (TNKM) provide an in-depth analysis of the most important issues in the field of Knowledge Management.

The issues the book addresses are central in the field today:

* The Knowledge Wars, or the issue of "how you define knowledge determines how you manage it"

* The nature of knowledge processing

* Information management or knowledge management?

* Three views on the evolution of knowledge management

* The role of knowledge claim evaluation in knowledge processing, or the difference between opinion, judgements, information, data, and real knowledge in knowledge management systems

* Is culture a barrier in knowledge management?

* The Open Enterprise and accelerated sustainable innovation

* Portals

* How should one evaluate KM software?

* Intellectual Capital

* Measuring the impact of KM initiatives on the organization and the bottom line

* KM and terrorism