This book explores the informal patronage relations between urban slum-dwellers and service delivery organisations in Mumbai, India. It examines to what extent the people in the slums are subject to social and political exclusion. Delving into the roles of the slum-based mediators and local municipal councillors, it highlights the problems in the functioning of democracy at the ground level, as election candidates target vote banks with freebies and private sector funding to manage campaigns. It provides a comprehensive overview of the various actors within local municipal governance and democracy as also consequences for citizenship, urban poverty, public services and neo-liberal politics.