Serviceology for Services
Redigert av Chieko Minami, Takeshi Takenaka, Spring Han, 2020.Del av serien Communications in Computer and Information Science.
7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Språk: Engelsk
Serviceology for Services
Redigert av Chieko Minami, Takeshi Takenaka, Spring Han, 2020.Del av serien Communications in Computer and Information Science.
7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Språk: Engelsk
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