Unreasonable HospitalityWill GuidaraInnbundetEngelskDel av serien Unreasonable HospitalityLegg i handlekurvNettlager
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph, PhD MichelliInnbundetEngelskLegg i handlekurvNettlager
Service Innovation: How to Go from Customer Needs to Breakthrough ServicesLance BettencourtInnbundetEngelskLegg i handlekurvNettlager
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Volker Hildebrand og 1 annenInnbundetEngelskLegg i handlekurvNettlager
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s BusinessRichard Chase, Sriram DasuInnbundetEngelskLegg i handlekurvNettlager
Legendary Service: The Key is to CareKathy Cuff, Victoria Halsey og 1 annenInnbundetEngelskLegg i handlekurvNettlager