The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s BusinessRichard Chase, Sriram DasuInnbundetEngelskLegg i handlekurvNettlager
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The Offer You Can't RefuseSteven Van BelleghemPocketEngelskDel av serien Lannoo CampusLegg i handlekurvNettlager
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21st Century Business: Customer Service, Student EditionCareer Solutions Training GroupPocketEngelskLegg i handlekurvNettlager
Customer-Dominant LogicKarsten Hadwich, Maxim Saleschus og 1 annenInnbundetEngelskLegg i handlekurvNettlager
Finishing Touch, TheTony CramPocketEngelskDel av serien Financial Times SeriesLegg i handlekurvNettlager
Tourist Customer Service SatisfactionFrancis Noe, Vincent Magnini og 1 annenInnbundetEngelskDel av serien Advances in TourismLegg i handlekurvNettlager
A Guide to Customer Service Skills for the Service Desk ProfessionalDonna KnappPocketEngelskLegg i handlekurvNettlager
Customer Service Delivery in AfricaDoreen Anyamesem Odame, Robert Ebo Hinson og 1 annenInnbundetEngelskLegg i handlekurvNettlager
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Designing Complaint Handling And Service Recovery StrategiesJochen WirtzPocketEngelskDel av serien Winning In Service Markets SeriesLegg i handlekurvNettlager
Service Management Principles for Hospitality & Tourism in the Age of Digital TechnologyDavid Solnet, Jay KandampullyPocketEngelskLegg i handlekurvNettlager
The Practical Guide to Achieving Customer Satisfaction in Events and HotelsAdrian Martin, Philip BernersInnbundetEngelskDel av serien The Practical Guide to Events and Hotel Management SeriesLegg i handlekurvNettlager
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph, PhD MichelliInnbundetEngelskLegg i handlekurvNettlager
Customer Success ManagementKatharina Prohl-Schwenke, Michael Kleinaltenkamp og 1 annenPocketEngelskDel av serien Management for ProfessionalsLegg i handlekurvNettlager
Customer Success ManagementKatharina Prohl-Schwenke, Michael Kleinaltenkamp og 1 annenInnbundetEngelskDel av serien Management for ProfessionalsLegg i handlekurvNettlager
Customer Service: Pearson New International EditionElaine HarrisPocketEngelskLegg i handlekurvNettlager
Creating a Customer Experience-Centric StartupFeng Xia Ang, Thomas Suwelack og 1 annenInnbundetEngelskDel av serien Business Guides on the GoLegg i handlekurvNettlager
Services Marketing: Integrating Customer Service Across the Firm 4eAlan Wilson, Valarie Zeithaml og 2 andrePocketEngelskLegg i handlekurvNettlager
Humanoid Service RobotsMoritz MerklePocketEngelskDel av serien Neue Perspektiven der marktorientierten UnternehmensfuhrungLegg i handlekurvNettlager
Six Sigma in Transactional and Service EnvironmentsHasan AkpolatInnbundetEngelskLegg i handlekurvNettlager
Digital Analytics im DienstleistungsmanagementKarsten Hadwich, Manfred BruhnInnbundetTyskDel av serien Forum DienstleistungsmanagementLegg i handlekurvNettlager